When it comes to selecting a VoIP provider, businesses often face a difficult decision: Should they go with a large, well-known company, or opt for a smaller, more personal service? At our company, we believe we offer the perfect balance of size, capability, and personal touch, which is why we’ve been a trusted name in the managed service provider (MSP) industry for nearly 30 years.
The Sweet Spot: Big Enough to Handle Large Accounts, Small Enough to Care
As a medium-sized MSP, we are uniquely positioned to meet the needs of businesses with 100 to 1,000 employees. We’re big enough to have the resources, expertise, and infrastructure to handle substantial accounts. Yet, we’re small enough to make quick decisions, offer personalized service, and maintain a hands-on approach that our clients love.
Unlike our larger competitors, we’re not bogged down by layers of bureaucracy that slow down response times and complicate service delivery. Our clients appreciate that they can get face-to-face support when they need it and that their issues are handled by local, knowledgeable professionals who understand their business.
No Offshore Support – Real People, Real Service
One of the biggest drawbacks of working with large VoIP providers is their reliance on offshore support teams. While this might help them cut costs, it often comes at the expense of quality service. Communication barriers, time zone differences, and impersonal service can leave clients feeling frustrated and undervalued.
At our company, we do things differently. We don’t outsource our support overseas. Every interaction you have with us is with a local expert who is fully invested in providing the best possible service. We believe that maintaining this level of personal connection is critical to the quality of our service, and it’s one of the reasons our clients stick with us year after year.
We’re Not Just Selling VoIP – We’re Delivering a Complete Service Experience
When you work with a large VoIP provider, there’s a good chance you’ll be handed a manual or sent a link to a self-service portal with instructions on how to configure and manage your service. If you’re lucky, you might get some basic email support.
We take a completely different approach. Our VoIP expertise is unmatched, and we’re dedicated to walking you through every step of the process—from installation to troubleshooting and ongoing support. We don’t believe in making our clients do the work that we’re here to do. Our team is always ready to assist with setup, configuration, and any other needs you might have. We’re not just a service provider; we’re your partner in ensuring seamless communication for your business.
Backed by Industry-Leading Technology and Security
We are proud to support Intermedia, a VoIP provider with a stellar reputation and over one million licenses in use worldwide. Intermedia’s commitment to security and reliability aligns perfectly with our own standards. With a Service Level Agreement (SLA) guaranteeing 99.999% uptime, you can trust that your business communications will remain uninterrupted. This level of reliability is something you won’t find with smaller competitors who simply don’t have the resources to offer the same guarantees.
Conclusion: Why a Medium-Sized MSP is Your Best Choice
In today’s market, it’s easy to be swayed by the allure of big names or the personalized service promised by smaller providers. However, choosing a medium-sized MSP like ours means you get the best of both worlds: the resources and capabilities to handle your needs, combined with the personal touch that ensures you never feel like just another number.
Our nearly 30 years of experience, commitment to customer service, and partnership with a top-tier VoIP provider like Intermedia make us the clear choice for businesses looking for reliable, high-quality VoIP services. When you choose us, you’re not just choosing a service—you’re choosing a partner dedicated to helping your business succeed.
Contact:
Document Solutions Business Life Simplified
DS Managed IT Team
Phone: 1-908-653-0600
Website: https://www.dsbls.com/voip-managed-voice/
