IT Support Technician NY

Summary

Company:
Document Solutions
Job Type:
Full Time
Location:
New York, NY 10018
Career Level:
Mid-Level, Experienced
Industries:
Computer/IT Services/Copier

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment.  Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Level 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.

Responsibilities include:

  • Act as the first point of contact to the customer for all service requests
  • Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
  • Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
  • Communicate with customers as necessary, keeping them informed on service ticket progress
  • Resolve incoming Level 1 Service Tickets and see them through to completion
  • Troubleshoot daily Level 1 Service issues via remote support tools
  • Perform on-site hardware repairs / new installations as necessary

Qualified candidates will have:

  • A clean NY/NJ Driver’s license
  • Level 1 technical support experience
  • Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
  • Ability to troubleshoot IT issues quickly and efficiently
  • Be able to stay current with ever-changing technology and IT solutions
  • Ability to meet daily goals
  • Excellent communication and customer service skills
  • Enthusiastic positive attitude
  • Self-motivation with strong initiative to succeed
  • IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)

We provide benefits that include:

  • Excellent salary
  • Open opportunity for advancement
  • Company supplied uniform
  • Ongoing training opportunities
  • Outstanding benefits package (incl. medical and dental coverage)
  • 401(k) plan with matching company contribution
  • Profit Sharing Plans
  • Paid Vacation Time