Elevate Desktop App: Click-To-Call Request Is Handled By Another App
If Elevate app is not opened with phone number dialed in it when using click-to-call functionality, reasons for that may vary depending on your operating system:
- Windows
- Mac OS
Note: if no app is opened when you click on the phone number from the website this means that link has not been embedded by developers into the text which contains this phone number. You will want to use a third-party browser extension to convert phone numbers into clickable links.
Windows
- Check that your computer is running Windows version 8.1 or higher
- If another app is opened when you click on the number, default calling app needs to be switched to Elevate desktop app under Windows settings
Mac OS
- If another app is opened when you click on the number, the default calling app needs to be switched to Elevate desktop app under Preferences of the current default app.
- If another app is still opened with another app, this probably means that website is using CALLTO: type of links instead of TEL:. The third-party application needs to be used to set Elevate app as the default app for handling CALLTO: links.