Elevate Desktop App: User Cannot Log In
If the user cannot log in to Elevate Desktop App, it may indicate connectivity issues that don’t allow the user to authenticate. Check that the PC has a stable connection to the internet. If it does, however, the issue is persistent, try the following:
- Check that Elevate service is enabled in CONTROL PANEL and the user has a phone number assigned.
Note: only account administrator can check if the service is enabled. - Check if you can log in with the same login and password to My Services. If you cannot, your credentials do not seem to be valid. Consider resetting the password by pressing Forgot password? link at the bottom of My Services page or from the Desktop app.
Note: a user needs to have an alternate email address or mobile phone number assigned to them in order to be able to reset the password. Account administrators are able to reset a user’s password, if needed. - Reinstall the application. Make sure that you are using Elevate Desktop Application.
In case the problem is not resolved, contact Support.