ONE Communications Platform – ONE Low Monthly Rate
Mobile solutions for on-the-go communication among legal team, office support, and client
Security and privacy controls for protecting confidential correspondence
Live answer routing to any team member, quickly and easily, regardless of location
• Difficulty keeping vital contact with legal teams working in multiple locations at any time
• Difficulty billing for all client communications accurately
• Failure to consistently keep documents and client communications private and secure while working remotely
• Trouble offering both live answer and call routing to appropriate team members regardless of location
❑ Support an on-the-go, mobile legal team
❑ Accommodate legal staff in geographically dispersed offices
❑ Support easy, efficient, and flexible communications between the office and mobile attorneys
❑ Extend reach and facilitate faster response times for client inquiries
? Improve employee productivity with mobile-ready, business-grade and secure email, calendars, and contacts
? Create a more flexible and effective legal team with anytime, anywhere communications from any device
? Support all communication channels, including phone, chat, video, text and email
? Enable your legal team to never miss important calls or texts and provide the option to easily collaborate from desk to courtroom to home office – all with our Mobile App
? Integrate the solution with productivity applications such as Google, Microsoft, Salesforce, and more
❑ Protect attorney-client confidential correspondence
❑ Share documents securely between office staff and remote team members
❑ Protect privacy of client communications and files
❑ Protect personal privacy and identification of legal team members (i.e., avoid disclosing personal mobile numbers)
? Our highly secure email, file sharing, and web-application security tools conform to the security and regulatory requirements of different client industries, including GDPR, SEC, HIPAA, PCI-DSS, and more.
? We’re SOC 2 and SSAE 16 Type II audited so our controls and processes have been validated by a third-party
? We embrace seven pillars of security, including encryption and access control, backups, endpoint protection, identity protection, infrastructure security, privacy and data control, and security management.
? We use ShareSync® for secure, simple, and cloud-based file management, along with advanced anti-malware and antivirus protection.
❑ Gain the ability to accurately bill for client calls and not miss out on billable time
❑ Keep accurate records and analysis of client call times
❑ Provide superlative responsiveness
❑ Support call answering and routing for multiple offices
❑ Enable efficient, personalized, and frustration-free client interactions, regardless of channel, from first contact to engagement conclusion
❑ Eliminate dropped calls and reduce hold times
❑ Get calls transferred to the right legal team and support client expectations of seamless and interchangeable communication via multiple channels
? Precisely capture billable time with phone records
? Integrate your phone records with billing platforms (such as Clio and AbacusNext1) and auto-populate billing records for more accurate and complete billing
? Customize call flows, minimize transfers and eliminate dead ends with intelligent routing for more efficient interactions and routing
? Eliminate busy signals with queuing and provide in-queue music
? Extend reach with integrated chat, SMS, video conferencing, file sharing, and file management, while increasing collaboration and efficiency within the legal firm
? Automate common requests with self-service interactive voice response (IVRs)
? Accept customer inquiries via SMS, chat, and email, in addition to phone calls – all with one platform
