Managed IT Services, Maintenance, and Support for Business

Running a company is an involved process with many parts that need to work in sync to be successful. The core of most companies is IT management. Monitoring computer and network performance, troubleshooting and resolving issues, initiating upgrades and providing remote end-user support are just a few of the services that need constant supervision. Companies rely on Document Solutions Business Life Simplified for all their managed IT needs. Companies can rest easy knowing their IT needs are managed by one company that can provide and maintain business networks, consult on the best performing cloud services, offer document management and remote or on-site preventive and problem-solving maintenance. Document Solutions managed IT services consist of:

Proactive Services and Preventive Maintenance

• We follow proven methods and procedures to ensure the IT environment runs effectively and efficiently while preventing issues that could affect network or computer performance. These procedures are executed through secure remote connections.

Monitoring and Reactive Support

• Document Solutions or client-initiated support which responds to issues that arise.
• On-site or remote troubleshooting or issue resolution.
• 24-hour monitoring.

End-user Support

• Remote telephonic and diagnostics support to address common end-user issues.

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• Connectivity, key Windows services and key events continuous remote monitoring.
• Disk space, CPU utilization, and memory utilization monitored.
• Troubleshoot and resolve valid alert issues.

• Routers, firewalls, and managed switches monitored continuously.
• Maintain and troubleshoot complications regarding supported network devices, such as firewalls, routers, and managed switches.
• Oversee built-in security services and firewall rules.

• Connectivity continuously supported to servers, printers and the Internet.
• Computer hardware and software inventoried.
• Workstation Operating Systems supported and maintained.

• Microsoft patches implemented as approved via managed IT patch management policy.
• Virus and malware protection software updated and maintained.
• Temporary folders and files from detected hard drives removed.

• Phones and tablets running Windows Mobile, iOS, or Android operating systems are supported by corporate network connectivity and have email synchronization.
• Remote office connectivity supported.

• Oversee data storage thresholds and create user directories for file management.
• Set network printers and authorize printer user access.

• Questionable spam and viruses filtered.
• Filtered and quarantined items stored in web portal for user review.

• User accounts and passwords, file and printer shares, user rights, mailboxes, aliases, and distribution lists created, modified and deleted per client request.

• Automated backup of data continuously monitored and supported.
• Document Solutions in conjunction with the client will schedule and arrange said backup

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